We want you to shop with confidence. If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a refund. All products come with a one‑year warranty under normal use. Returns caused by product defects or our shipping errors will receive full reimbursement, including return shipping costs. Please ensure that all returns include a valid RMA number and remain in their original, unused condition.
All products we sell are 100% brand new and free from material or manufacturing defects. We do not sell second-hand, refurbished, or reconditioned batteries. If you are not satisfied with your purchase, you may return the product within 30 days for a full refund of the product price. For returns caused by our error—such as incorrect shipment or damage during transportation—we will reimburse the return shipping cost. Under normal usage conditions, all products include a one-year warranty from the date of purchase.
All returned items must include a valid Return Merchandise Authorization (RMA) number.
Please ensure that the returned product was originally purchased from us.
Returns must be initiated within 30 days of receiving the product. The item must remain unused and in its original packaging to qualify for a refund.
Please contact our customer service team (info@batterypackparadise.co.uk) to obtain return authorization and detailed instructions. Be sure to provide your order number and the reason for the return.
Once we receive and inspect the returned item, a refund will be issued to your original payment method. Refunds typically appear within 7–10 business days.
Unless the return is due to product defects or an error on our part, the customer is responsible for the return shipping cost.
Damage caused by improper charging, modification, negligence, misuse, accidents, incorrect installation, or exposure to extreme temperatures (such as freezing).
Loss of time, inconvenience, or any incidental or consequential damages.
Incorrect battery installation or use of an incompatible battery size.
Physical damage to the battery.
Batteries that are simply discharged and can be recharged for continued use.
